Messages : the communication skills book
This guide helps readers become adept in active listening, reading body language, identifying communication styles, conflict resolution, public speaking, and more. --from publisher description
eBook, English, ©2009
New Harbinger Publications, Oakland, Calif., ©2009
1 online resource (vi, 358 pages) : illustrations
9781572248533, 9781608820948, 157224853X, 1608820947
776590482
Basic skills. Listening
Self-disclosure
Expressing
Advanced skills. Body language
Paralanguage and metamessages
Hidden agendas
Transactional analysis
Clarifying language
Conflict skills. Assertiveness training
Fair fighting
Validation strategies
Negotiation
Social skills. Prejudgment
Making contact
Family skills. Couples skills
Communicating with children
Family communications
Public skills. Influencing others
Public speaking
Interviewing
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