Responding to Crisis: A Rhetorical Approach to Crisis CommunicationDan Pyle Millar, Robert L. Heath Routledge, 8 dic 2003 - 392 páginas In recent years, researchers and practitioners have explored the nature, theory, and best practices that are required for effective and ethical crisis preparation and response. The consequences of being unprepared to respond quickly, appropriately, and ethically to a crisis are dramatic and well documented. For this reason, crisis consulting and the development of crisis response plans and protocols have become more than a cottage industry. Taking a rhetorical view of crisis events and utterances, this book is devoted to adding new insights to the discussion, and to describing a rhetorical approach to crisis communication. To help set the tone for that description, the opening chapter reviews a rhetorical perspective on organizational crisis. As such it raises questions and provokes issues more than it addresses and answers them definitively. The other chapters can be viewed as a series of experts participating in a panel discussion. The challenge to each of the authors is to add depth and breadth of understanding to the analysis of the rhetorical implications of a crisis, as well as to the strategies that can be used ethically and responsibly. Central to this analysis is the theoretic perspective that crisis response requires rhetorically tailored statements that satisfactorily address the narratives surrounding the crisis which are used by interested parties to define and judge it. This volume will be of value to scholars and students interested in crisis communication, and is certain to influence future work and research on responding to crises. |
Índice
2 | |
Crisis Preparation Planning for the Inevitable | |
Organizing for Crisis | |
An Anticipatory Model | |
Bolanle A Olaniran and David E Williams | |
W Timothy Coombs and Sherry J Holladay | |
Borda and Susan MackeyKallis | |
Metaphors of Crisis | |
Shirley Willihnganz Joy L Hart and Greg B Leichty | |
After the Dance is Over Postcrisis Response | |
Ambiguity as an Inherent Factor in Organizational Crisis Communication | |
Toward a Dynamic Theory of | |
A Crisis Residual | |
Sensemaking | |
References | |
Frank E Millar and Debra Baker Beck | |
A Metaphor and Method | |
Sears Defense of Its Auto | |
Otras ediciones - Ver todo
Responding to Crisis: A Rhetorical Approach to Crisis Communication Dan Pyle Millar,Robert L. Heath Vista previa restringida - 2003 |
Responding to Crisis: A Rhetorical Approach to Crisis Communication Dan Pyle Millar,Robert Lawrence Heath No hay ninguna vista previa disponible - 2004 |
Responding to Crisis: A Rhetorical Approach to Crisis Communication Dan Pyle Millar,Robert Lawrence Heath No hay ninguna vista previa disponible - 2004 |
Términos y frases comunes
accidents accused Alcan ambiguity analysis anticipatory model approach to crisis AT&T attribution theory attributions audiences Auto Tech behavior Benoit blame breast implants Burke chapter cluster communication strategies company’s Coombs corporate corrective action create crises crisis communication crisis events crisis management plan crisis plan crisis response strategies crisis situations crisis types damage decision developed discourse Dow Corning downsizing effective Egelhoff employees enactment epideictic executive external Exxon Exxon Valdez Firestone focuses Ford identified image repair image restoration important individuals interpretations interview issue key publics legitimacy metaphor Mitroff narrative NASA occur organization organization’s organizational communication organizational crisis organizational culture organizational members organizational reputation perceived perceptions person perspective pilots potential president problem product recall public relations practitioners questions relationship result rhetorical Rogers Commission role Sears sensemaking social spokesperson stakeholders suggested theory tire understanding University of Maryland Valdez Weick