Groundswell: Winning in a World Transformed by Social Technologies

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Harvard Business Press, 2011 - 332 páginas
3 Reseñas
Corporate executives struggle to harness the power of social technologies. Twitter, Facebook, blogs, YouTube are where customers discuss products and companies, write their own news, and find their own deals but how do you integrate these activities into your broader marketing efforts? It's an unstoppable groundswell that affects every industry -- yet it's still utterly foreign to most companies running things now.

When consumers you've never met are rating your company's products in public forums with which you have no experience or influence, your company is vulnerable. In Groundswell, Josh Bernoff and Charlene Li explain how to turn this threat into an opportunity.

In this updated and expanded edition of Groundswell, featuring an all new introduction and chapters on Twitter and social media integration, you'll learn to:

Evaluate new social technologies as they emerge

Determine how different groups of consumers are participating in social technology arenas

Apply a four-step process for formulating your future strategy

Build social technologies into your business

Groundswell is required reading for executives seeking to protect and strengthen their company's public image.
 

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Groundswell is a winner!

Reseña de usuario  - sisyphus61 - Overstock.com

We are using this book as part of our corporate professional development program. I would recommend for any marketing department! Our marketing professionals say it has given them some great social networking ideas to help sales growth and conversion. Leer reseña completa

Review: Groundswell: Winning in a World Transformed by Social Technologies

Reseña de usuario  - David - Goodreads

Sensible examination of the situation. Perhaps surprisingly, it's more compelling on B2B marketing and customer service than it is on consumer marketing. Leer reseña completa

Páginas seleccionadas

Índice

part two tapping the groundswell
63
part threethe groundswell transforms
213
11 how connecting with the groundswell transforms your company
215
12 the groundswell inside your company
233
13 attaining social maturity
251
14 the future of the groundswell
273
acknowledgments
283
notes
287
case index
307
subject index
313
about the authors
331
Página de créditos

Términos y frases comunes

Sobre el autor (2011)

Charlene Li is an independent thought leader and founder of the Altimeter Group. Josh Bernoff is a vice president at Forrester Research and one of their most senior and most frequently quoted research analysts. He created the Technographics segmentation, a classification of consumers according to how they approach technology.

Información bibliográfica