Communication Miracles at Work: Effective Tools and Tips for Getting the Most from Your Work Relationships

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Conari Press, 1 may 2002 - 246 páginas

Communication Miracles at Work is about experiencing breakthrough moments of connectedness and understanding with co-workers, managers, staff members, and clients. Developed out of Matthew Gilbert's experience as an employee, communication consultant, manager, and facilitator, Communication Miracles at Work will help readers develop effective communication and relationship-building skills for achieving workplace harmony.

Topics include the "corporate culture" and how it enhances or hinders the ability of people to get along, the role of stress in ineffective communication, issues of gender in talking and listening, and how to use good communication in everyday situations. Readers are carefully guided toward seeing their own personal obstacles around communicating and are given effective tools on how to make almost any workplace encounter an opportunity for personal and spiritual growth.

This book is for anyone who wants to have a better day-to-day experience at work, reaching out to people wherever they are on the corporate ladder, from those just entering the workforce to more experienced workers to managers and CEOs.

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Índice

Workplace Cultures
7
Why Am I So Mad?
27
The Gender Factor
51
Getting Along with coworkers
77
Communicating Up and Down the Ladder
109
Treating Customers as Human Beings
145
Working in Groups
171
What the Best Companies Are Doing
195
Who Do You Want Be?
219
Resources
231
Acknowledgments
241
Index
243
About the Author
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Sobre el autor (2002)

Matthew Gilbert was the managing;executive editor of a publishing trade magazine for six years and has been a manager and consultant for many small companies. He has written extensively on business, psychology, and spirituality and is the author of Communication Miracles at Work and Take This Job and Love It. Gilbert is now the editorinchief at the Institute of Noetic Sciences and lives in California with his wife and their two cats.

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