Switch: How to Change Things When Change Is Hard
Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?
The primary obstacle is a conflict that’s built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems—the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort—but if it is overcome, change can come quickly.
In Switch, the Heaths show how everyday people—employees and managers, parents and nurses—have united both minds and, as a result, achieved dramatic results:
● The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.
● The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.
● The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service
In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.
From the Hardcover edition.
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Review: Switch: How to Change Things When Change Is HardReseña de usuario - Vidya Balakrishnan - Goodreads
One can relate to this book purely because every individual has tried to change themselves or tried to change someone else! Some of the tactics mentioned in this book are not unheard of. Having said ... Leer reseña completa
Review: Switch: How to Change Things When Change Is HardReseña de usuario - Lora - Goodreads
I've been thinking a lot the last few years about the uncertain times we live in. As an accidental technologist, I've frequently been asked (or pushed, even) to be a change agent within large ... Leer reseña completa
SHAPE THE PATH
Tweak the Environment
Rally the Herd
Keep the Switch Going
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