Who Says Elephants Can't Dance: Inside IBM's Historic TurnaroundThorndike Press, 2003 - 527 páginas A New York Times BestsellerIn 1990, IBM had its most profitable year ever. By 1993, the company was on its way to extinction, a victim of its lumbering size, an insular corporate culture, and the PC era it had helped invent. Then Lou Gerstner was brought in. Now he offers a blow-by-blow account of IBM's competitive and cultural transformation -- the first-hand story of an extraordinary turnaround. |
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Página 202
... customers were pouring so much investment into services . First , skilled IT professionals were in such short supply that millions of IT jobs went unfilled . Customers simply couldn't staff up to do what needed to be done . But the main ...
... customers were pouring so much investment into services . First , skilled IT professionals were in such short supply that millions of IT jobs went unfilled . Customers simply couldn't staff up to do what needed to be done . But the main ...
Página 246
... customer , I was always of- fended and indignant that information tech- nology companies talked about controlling customers . I had this quaint view that it was the job of a supplier to serve customers , not control them ! What IBM has ...
... customer , I was always of- fended and indignant that information tech- nology companies talked about controlling customers . I had this quaint view that it was the job of a supplier to serve customers , not control them ! What IBM has ...
Página 333
... customers think about us ? Let me see our customer sat- isfaction data . " I got back reports that were amazingly positive . Basically , customers loved us . It was all statistical ; it all seemed thorough and accurate . However , it ...
... customers think about us ? Let me see our customer sat- isfaction data . " I got back reports that were amazingly positive . Basically , customers loved us . It was all statistical ; it all seemed thorough and accurate . However , it ...
Índice
Foreword | 9 |
Introduction | 13 |
GRABBING HOLD | 21 |
Página de créditos | |
Otras 36 secciones no se muestran.
Otras ediciones - Ver todo
Who Says Elephants Can't Dance?: Leading a Great Enterprise through Dramatic ... Louis V. Gerstner Vista previa restringida - 2003 |
Who Says Elephants Can't Dance?: Inside IBM's Historic Turnaround Louis V. Gerstner Vista previa restringida - 2002 |
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