Managing Airports

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Routledge, 29 oct. 2008 - 360 páginas
Managing Airports presents a comprehensive and cutting-edge insight into today’s international airport industry.

Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport.

Completely revised and updated for a third edition, with international case studies from BAA, Vienna, Aer Rianta, and countries around the world, this book reflects the huge changes in the management of airports today and tackles many key issues.

Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
 

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Índice

2 The changing nature of airports
10
3 Airport economics and performance benchmarking
68
4 Airport operations and service quality
96
5 The airportairline relationship
138
6 The provision of commercial facilities
186
7 Airport competition and the role of airport marketing
229
8 The economic and social impact of airports
272
9 The environmental impact of airports
294
10 Future prospects
320
Index
329
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