The Management and Control of QualitySouth-Western College Pub., 1999 - 785 páginas Evans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past experience as an examiner for the Malcolm Baldrige Award, the text, chapters and content, are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The authors believe the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text continues to provide a managerially-oriented, integrated view but also blends technical topics as well. All chapters have been updated to reflect the most current thinking in the profession. |
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THE THE QUALITY SYSTEM | 1 |
Procter Gamble | 4 |
ATT Power Systems | 9 |
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Términos y frases comunes
achieve approach AT&T Baldrige Award Baldrige National Quality Chapter company's competitive consumers continuous improvement Corporation customer needs customer requirements customer satisfaction defects delivery Deming Deming Prize Deming's Edwards Deming employees engineering ensure evaluation example FedEx feedback Figure Gateway goals Gold Star Chili House of Quality human resource identify implementation industry internal Japanese Juran Kaoru Ishikawa leaders Malcolm Baldrige National manufacturing measures meet ment Motorola National Quality Award operations organization organizational percent performance problems process management Procter & Gamble products and services quality assurance quality control quality costs quality improvement QUALITY IN PRACTICE quality management quality philosophy QUALITY PROFILE Quality Progress responsibility Solectron specific standards strategic planning strategy suppliers survey teams teamwork Texas Instruments tion tomers total quality total quality management workers Xerox