The Management and Control of Quality
South-Western College Pub., 1999 - 785 páginas
Evans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past experience as an examiner for the Malcolm Baldrige Award, the text, chapters and content, are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The authors believe the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text continues to provide a managerially-oriented, integrated view but also blends technical topics as well. All chapters have been updated to reflect the most current thinking in the profession.
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THE QUALITY SYSTEM
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achieve action activities analysis application approach areas Award Baldrige called causes Chapter communication company's competitive consumers continuous Corporation costs create criteria customer satisfaction defects Deming determine direction discussed effective efforts employees engineering ensure established evaluation example excellence expectations factors Figure firm focus function goals human identify implementation important improvement increased individual industry internal involvement issues lead leaders leadership learning major manufacturing measures meet ment methods needs objectives operations organization percent performance planning plant practices principles problems PROFILE Progress quality improvement questions reduce relationships requirements responsibility role shows Source specific standards strategy success suppliers survey teams tion total quality understand United workers Xerox