Successful Information System Implementation: The Human Side, Página 659
It looked like a great information system (IS), but all the ballyhoo didn't make it perform at the expected level. When that happens, the reason may be that technology took precedence over the human factor in system implementation. Successful implementation of information systems technology lies in managing the behavioral and organizational components of the process. Past data on this subject has involved mostly case studies, but this book provides practical information that those implementing information systems can use now. Pinto and Millet offer practical information on approaching the subject of IS from a managerial, rather than a technical, perspective. The second edition of this work covers such topics as implementation theory, prioritizing projects, implementation success and failure, critical success factors, techniques for planning and scheduling, dealing with change control pressures, system development life-cycle politics, improving the analysis and design phase, team building and cross-functional cooperation, and the MIS zoo.
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Implementation Theory What the Past Has Taught Us
Defining Implementation Success and Failure
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acceptance action activities adoption analysis approach aspects assessment attempting authority become behavior better champion chapter client communication completion concerns considered cooperation cost create criteria critical decision demonstrates departments determine difficulties discussion early effective element evaluation example existing expected factors failure Figure final functional Further goals idea identified impact imple implementation effort implementation process implementation success implementation team important individuals information system initial innovation installation introduction involved issues lead leaders leadership major marketing measure nature necessary objectives offer operations organization organizational performance planning political positive possible potential problems project managers project team questions reasons refers responsibility role schedule simply specific stage strategy style subordinates suggests system implementation Table tactics tasks team members technical types understanding users variety