Successful Information System Implementation: The Human Side, Página 659
It looked like a great information system (IS), but all the ballyhoo didn't make it perform at the expected level. When that happens, the reason may be that technology took precedence over the human factor in system implementation. Successful implementation of information systems technology lies in managing the behavioral and organizational components of the process. Past data on this subject has involved mostly case studies, but this book provides practical information that those implementing information systems can use now. Pinto and Millet offer practical information on approaching the subject of IS from a managerial, rather than a technical, perspective. The second edition of this work covers such topics as implementation theory, prioritizing projects, implementation success and failure, critical success factors, techniques for planning and scheduling, dealing with change control pressures, system development life-cycle politics, improving the analysis and design phase, team building and cross-functional cooperation, and the MIS zoo.
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Implementation Theory What the Past Has Taught Us
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activities adoption Analytic Hierarchy Process approach assessment autocratic blockbuster breakdown structure budget champion chapter client acceptance communication conflict consultant cost creative originator criteria Critical Path Method Critical Success Factors cross-functional cooperation decision-making departments determine discussion easy riders effective element ensure evaluation example finish functional functional groups Gantt chart identified impact imple implementation effort implementation process implementation team important individuals information system innovation input installation involved issues J. K. Pinto leadership style managerial marketing mentation operations organization organizational members organizational validity package performance personnel political behavior potential problems Project Management Institute project managers project network project success project team members responsibility role rules and procedures SDLC Sharon Thomas simply Slevin specific stage stakeholder strategy Subelement subordinates successful implementation superordinate goals Table tactics tasks tation team leader technical types understand user satisfaction variety