Knowledge Management: A State of the Art GuideKogan Page Publishers, 2001 - 226 páginas All organizations are awash with knowledge, but much of this knowledge cannot be accessed or used. Indeed, in many cases it is not even visible because other members of the organization, or the organization's customers, are not aware of its existence. |
Índice
3 | 41 |
How to institutionalize best practice | 50 |
Communities of practice and knowledge conversion | 73 |
Transparent marketing | 100 |
The knowledge management matrix | 118 |
Learning and knowledge | 142 |
Technology and knowledge management | 162 |
Measurement and evaluation | 185 |
Appendix | 205 |
References | 216 |
| 219 | |
| 226 | |
Otras ediciones - Ver todo
Knowledge Management: A State of the Art Guide Paul R. Gamble,John Blackwell Vista de fragmentos - 2001 |
Términos y frases comunes
activities actually alliance approach areas assets AstraZeneca Barclays Bank behaviours best practice BP Amoco Cable & Wireless capturing communities of practice competence content management corporate create culture database develop document e-business e-mail effective electronic embedded embodied knowledge employees enterprise environment example exchange expertise experts facilitate Figure focus formal global going groupware Hewlett-Packard ideas identify important individuals intellectual capital internal Internet Intranet investment issues knowledge base knowledge management programme knowledge management system knowledge sharing knowledge transfer learning leverage Lotus Notes measures networks organization organizational performance person portal problem recognize relationship relationship marketing relevant represented knowledge role sharing knowledge Skandia social capital someone strategy structure suppliers tacit knowledge tend things trust understanding users Whilst