Interpersonal Skills in OrganizationsMcGraw-Hill, 2006 - 394 páginas Takes a fresh, thoughtful look at the key skills necessary for personnel and managerial success in organisations today. Contents: Unit 1: Intrapersonal effectiveness: understanding yourself 1. Journey into self-awareness 2. Self-disclosure and trust 3. Establishing goals by identifying values and ethics 4. Self-management Unit 2: Interpersonal effectiveness: understanding and working with others 5. Understanding and working with diverse others 6. The importance and skill of listening 7. Conveying verbal messages 8. Persuading individuals and audiences Unit 3: Understanding and working in teams 9. Negotiation 10. Building teams and work groups 11. Managing conflict 12. Achieving business results through effective meetings 13. Facilitating team success 14. Making decisions and solving problems creatively Unit 4: Leading individuals and groups 15. Power and politicking 16. Networking and mentoring 17. Coaching and providing feedback for improved performance 18. Leading and empowering self and others 19. Project management. |
Índice
Understanding Yourself | 2 |
Expanding Selfawareness | 24 |
Establishing Goals by Identifying | 47 |
Página de créditos | |
Otras 36 secciones no se muestran.
Otras ediciones - Ver todo
Interpersonal Skills in Organizations Suzanne C. De Janasz,Karen O. Dowd,Beth Z. Schneider No hay ninguna vista previa disponible - 2002 |
Términos y frases comunes
ability achieve action active listening approach areas behaviors benefits boss career clarify co-workers coaching communication conflict creative Cross-Functional Teams Daniel Goleman deadlines Deborah Tannen decision develop discuss diversity e-mail effective emotional emotional intelligence employees empowered empowerment ensure environment ethical evaluate example Exercise facilitator feedback feel focus Gantt chart goals group synergy ideas impact important improve increase individuals interaction interpersonal interpersonal relationships involved issues James Madison University Johari Window leader Leadership meeting mentoring Mike Ditka negotiation networking nonverbal nonverbal communication objectives options organization organizational outcome participants parties perceptions performance perspective persuasion politicking positive Post-It Notes potential problem solving Project Management questions relationships response result role self-disclosure share situation skills solutions someone steps strategy stress success task team members team's things tion trust understand values