Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System

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Wiley India Pvt. Limited, 2006 - 232 páginas

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Improving Customer Satisfaction, Loyalty, and Profit: An Integrated ...
Michael D. Johnson,Anders Gustafsson
Vista de fragmentos - 2000

Información bibliográfica

TítuloImproving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System
AutorMichael Johnson & Andres Gustafsson
EditorWiley India Pvt. Limited, 2006
ISBN8126509392, 9788126509393
N.º de páginas232 páginas
  
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