Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points

Portada
New Riders, 2004 - 246 páginas
8 Reseñas

Let's admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals (whose clients include Microsoft, Qwest, Monster.com, and Clear Channel) will show you how.

Defensive design is like defensive driving brought to the Web. The same way drivers must always be on the lookout for slick roads, reckless drivers, and other dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration. Good site defense can make or break the customer experience.

In these pages, you'll see hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. You'll learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. You'll also explore how to evaluate your own site's defensive design and improve it over the long term.

This book is a must read for designers, programmers, copywriters, and any other site decision-makers who want to increase usability and customer satisfaction.

Comentarios de usuarios - Escribir una reseña

Puntuaciones de los usuarios

5 estrellas
3
4 estrellas
4
3 estrellas
1
2 estrellas
0
1 estrella
0

LibraryThing Review

Reseña de usuario  - Murdocke23 - LibraryThing

Straightforward book on making sure a website user can get out of bind through well-categorized, to-the-point guidlines, supported by good and bad examples. Great as a design reference. Leer reseña completa

LibraryThing Review

Reseña de usuario  - jensgram - LibraryThing

40 interesting and useful guidelines. The "Contingency Design Test" (pp. 220-7) is especially useful, although the score calculation seems rather unneccesary. Easy read, lots of illustrative (good as well as bad) examples. Leer reseña completa

Referencias a este libro

Web Style Guide, 3rd edition
Patrick J. Lynch
Vista previa restringida - 2008

Sobre el autor (2004)

Chicago-based 37signals (www.37signals.com) is a team of web design and usability specialists dedicated to simple, and usable, customer-focused design. 37signals popularized the concept of contingency/defensive design in various articles and white papers and via the web site DesignNotFound.com. The team also has conducted workshops and presentations on the topic for a variety of conferences and companies.

37signals clients include Microsoft, Qwest, Monster.com, Clear Channel, Panera Bread, Meetup, Performance Bike, and Transportation.com. Work has been featured in the New York Times, Sports Illustrated, Washington Post, on CNN, and in numerous other publications. Team members have appeared as featured speakers at AIGA Risk/Reward, Activ8, South By Southwest, HOW Design Conference, ForUse, and other conferences. Additional information can be found at www.37signals.com.

This book is authored by Matthew Linderman with Jason Fried. Other members of the 37signals team include Ryan Singer and Scott Upton.

Información bibliográfica