Mastering Patient Flow:

The "care team concept" is the latest principle for medical practices of the future, now applied to practice efficiency and productivity in this new edition of an MGMA classic. In addition, the book has been updated, page by page, to integrate technology into patient flow, including these important topics: -Test results -Prescription refills -Automation -No-shows and cancelled appointments -Staff productivity targets by function (e.g., telephone operator, scheduler, etc.) -Physician efficiency in the exam room The easily readable book delivers sound and timely techniques for reducing patient cycle time, streamlining scheduling methods, managing telephones, maximizing space capacity and utilization, and controlling costs. Add proven tools for benchmarking and self-assessment, along with worksheets, tips, and case studies, and you have a one-stop "power punch" for a most profitable medical practice!